I'm a lifelong musician and dedicated jack of many trades. 'Idle hands' are my enemy. Helping in any capacity drives my motivations regardless of niche. What will we be working on together?
B.A. Cinema Production
Social Media Management
Forest Hills, Queens, N.Y. 11375
My story can be traced back to one meaningful event at the age of eight which has shaped me since. I began learning my first instrument. My mother found my first drum kit in the garbage bin, got me lessons and by age fourteen I was teaching lessons of my own.
I discovered how much I enjoyed helping others not far after. By age fifteen, I was my mother's primary caregiver while my father worked. Then I was off and working my first customer service position at our local Grocery store. One wouldn't expect a teen to appreciate these tasks but I found a unique vantage point; If I was to apply the patience which music had taught me into real world scenarios, people really appreciated it! In a fast-paced society like ours, you can make a large impact for someone by pausing to address their concerns. It sounds simple but is difficult to maintain.
In college I discovered a passion for film. Switching majors to this concentration introduced me to social media. I found it so cool that I could post a video, reconfigure some text, research some great keywords/hashtags and contend with people paying entire teams to perform this work for them.
After obtaining my B.A. in Cinema I continued my professional career. With Cablevision Systems I was an accomplished Customer Service Representative. This was my first experience with telephone and chat/email support. I was also recruited for special assignments regularly. I worked with the R&D team on new tech for the contact centers before it was rolled out. As the Company began to notice the need for a Social Media presence, I was among a team of seven that performed customer support on Twitter and Facebook.
Following Cablevision Systems
After working with Cablevision Systems I began as Director of Customer Service and Product Implementation with Compliancy Group. We were a small but growing SaaS application which simplified the process of becoming H.I.P.A.A. compliant.
The Company accomplished a lot during my tenure, providing me many fruitful opportunities. Upon first arriving, I overhauled our CRM, InfusionSoft. Along with the Executive team we formulated the tagging structure still in use. Compliancy Group grew and so did my responsibilities. In not much time I found myself writing the training program for the department I'd come to oversee. I built our customer help center from scratch in HTML & WordPress. I established and built relationships with medical clients and their vendors globally. What I appreciated most was being able to educate while serving our customers.
In 2019 I was in a bad car accident. It nearly cost me my right arm. I can no longer drum due to this. Not one to be dissuaded, I found myself completing the mix on my first solo album not two weeks after release from the Hospital. Over the course of the next two years that number of solo recordings increased to six.
There's a specific reason I explained my story the way I did. It is to emphasize persistence. The only time you fail is when you give up.
Social Media Management
Experienced | High Yielding PPC | Organic Traffic
* Natural flow to S.E.O.-friendly creative copy
* Consistency for your brand along all platforms
* Meticulous off-page S.E.O. research
Social Media Specialties:
* Competitive Hashtag Research
* Niche and Location Based Campaigns
* Drumming Up a Base Quick
Ready to Work!
FOREST HILLS | N.Y.
Loyally serving Customers with Dedication Since 2003
Face-to-Face Customer Service I Telephone, E-mail, Chat and Social Media Support | Seasoned CS Manager for SaaS / B2b H.I.P.A.A. Compliance | Certified H.I.P.A.A. Professional (C.H.P.)
Customer Service Specialties:
* Resolving Customer Inquiries Upon First Contact
* Active Listening
* Problem Solving and Technical Troubleshooting
* Customer Success Via Education
B.A. | Cinema Production | SUNY Binghamton
* 3.4 Cumulative G.P.A.
* Dean's List Graduate
* Empire Diversity Award Winner | Creative Work
Teacher's Assistant | 16 mm Film | Sound Design
Professor Monteith McCollum
Research Assistant | The Sonic Color Line
Dr. Jennifer Stoever, Sound Studies
Live Music | Film | Art | Humanities
Educating | Exploring | Traveling
Television | Sociology | Psychology | Finance
Audio production, active listening, autonomous, b2b client success, customer satisfaction, CRM/Database management, dedicated, E-mail support and marketing, Final Cut Pro, HTML, InfusionSoft, internet and tech savvy, K.P.I. focused, Logic Pro X, loyal, MS Suite, multitasker, musician, open-minded, percussionist, people person, PPC/CPC advertising, quick turnaround, S.E.O., social media management, team player, WordPress - The list continues.